Privacy Policy

Effective Date: Monday, September 22, 2025

Introduction

Self Defense Specialties (“we,” “us,” or “our”) operates the website https://selfdefense-specialties.com (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your information when you visit our website or purchase our non-lethal self-defense products.

Information We Collect

Personal Information

We may collect the following types of personal information:

Account Information:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)

Order Information:

• Purchase history and product preferences
• Shipping and delivery information
• Communication preferences

Website Usage Data:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

Information You Provide

• Customer service inquiries and correspondence
• Product reviews and testimonials
• Newsletter subscriptions
• Survey responses and feedback

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Fulfillment:

• Processing and completing your purchases
• Arranging shipping and delivery
• Sending order confirmations and updates
• Handling returns and exchanges

Customer Service:

• Responding to your questions and requests
• Providing technical support
• Resolving disputes and issues

Marketing and Communications:

• Sending promotional offers and product updates (with your consent)
• Providing information about new products and services
• Conducting customer satisfaction surveys

Business Operations:

• Improving our website and services
• Analyzing customer behavior and preferences
• Preventing fraud and ensuring security
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers:

• Shipping and logistics companies for order fulfillment
• Payment processors for secure transaction processing
• Email service providers for communications
• Website hosting and maintenance providers
• Marketing and analytics platforms

Legal Requirements:

• When required by law or court order
• To protect our rights, property, or safety
• To prevent fraud or investigate security issues
• In connection with law enforcement requests

Business Transfers:

• In the event of a merger, acquisition, or sale of assets
• With appropriate confidentiality protections in place

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable certain website features and functionality

You can control cookie settings through your browser preferences, but disabling cookies may limit some website functionality.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction:

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your personal information

Marketing Communications:

• Opt-out of promotional emails by clicking unsubscribe links
• Contact us to update communication preferences
• Choose which types of communications you receive

Data Portability:

• Request a copy of your personal information in a portable format
• Transfer your information to another service provider

To exercise these rights, please contact us using the information provided below.

Age Restrictions

Our products are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you are under 18, please do not provide personal information through our website. If we become aware that we have collected information from someone under 18, we will take steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the “Effective Date” at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

State-Specific Privacy Rights

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, request deletion of personal information, and opt-out of the sale of personal information.

European Union (GDPR): If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Self Defense Specialties

• Phone: (800) 555-1234
• Email: support@selfdefensespecialties.com
• Website: https://selfdefense-specialties.com/contact-us/
• Mailing Address: [Physical Address]

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly and professionally.